Intermediary

• The company has an on-going relationship with all the Brokers having valid license for doing business.
• The website of IRDAI updates the information on Brokers in the Indian market on a periodic basis.
• The fresh brokers who get empanelled on IRDAI site are contacted by the company for building a relationship between the two organisations.

The job of a TPA is to maintain databases of policy holders and issue them identity cards with unique identification numbers and handle all the post policy issues including claim settlements. In terms of infrastructure, the TPAs run a 24-hour toll-free number, which can be accessed from anywhere in the country. And they will have full-time medical practitioners under their employment who will immediately take a decision on whether the ailment is covered under the policy.

TPA license can be granted to any company registered under the Companies Act 1956. IRDAI, which licenses and regulates these TPAs, has specified stiff entry norms some of which include a minimum capital requirement of 1 Crore. License is usually granted for a period of 3 years.

Below is an overview of the activities of TPA

• All the records of medical insurance policies of an insurer will be transferred to the TPA.
• TPA may issue identity cards to all the policy holders, which they have to show to the hospital authorities before availing any hospitalization services.
• In case of a claim, policy holder has to inform TPA on 24 hr toll free line provided by the TPA.
• On informing the TPA, policy holder will be directed to a hospital where there is cashless arrangement. However, policy holder will have the option to join any other hospital of his choice, but in such case payment shall be on reimbursement basis.
• TPA issues an cashless authorisation letter to the hospital, after verification of documents submitted by the hospital and policy holder.
• TPA will be tracking the case of the insured at the hospital and at the point of discharge, all the bills will be sent to TPA.
• TPA will process all claims and upload all payment details to the Insurer after which final payment will be done by The New India Assurance Co. Ltd.
• TPA will share the UTR no. and payment details after settlement of claim.

New India has tied up with 16 TPAs

How To Become An Agent?

1. Age: Completed 18 years.
2. Qualification: Minimum qualification of pass in 10th standard or equivalent examination conducted by any recognized Board or Institution.
3. Training: Avail requisite 25 hours of pre-recruitment training given in our Divisional Office to understand the Insurance Business.
4. Insurance Examination: Pass in examination with 35% marks to be conducted by the Insurance Institute of India, Mumbai, or other body approved by IRDAI for 50 marks in 1 hour on course IC-38.
5. Examination Fee: Fee for online pre-recruitment examination for individual agent has been revised to INR 425/- plus GST with effect from 1st July 2017 payable to NSEIT.

• How To Become An Agent
• Advertisement for Agents Recruitment (28 KB)
• Application form (49 KB)
• List of Corporate Agents as on 30th June 2025
• List of Individual Agents as on 30th June 2025

Licensing Procedure for Surveyors

1. Every person who is an individual and intending to act as a surveyor and loss assessor in respect of general insurance business shall apply to the Authority for grant of licence in FORM-IRDAI-1-AF as given in the Schedule to these regulations.
2. The Authority shall, before granting licence, take into consideration all matters relating to the duties, responsibilities and functions of surveyor and loss assessor and satisfy itself that the applicant is a fit and proper person to be granted a licence. In particular and without prejudice to the foregoing, the Authority shall satisfy itself that the applicant, in addition to submitting the application complete in all respects:-
1. satisfies all the applicable requirements of section 64UM read with section 42D of the Act and rule 56A of the Insurance Rules, 1939;
2. possesses such additional technical qualifications as may be specified by the Authority from time to time;
3. has furnished evidence of payment of fees for grant of licence, depending upon the categorisation;
4. has undergone a period of practical training, not exceeding 12 months, as contained in Chapter VII of these regulations; and
5. furnishes such additional information as may be required by the Authority from time to time.
3. The Authority on being satisfied that the applicant is eligible for grant of licence, shall grant the same in FORM-IRDAI-2-LF as given in the Schedule to these regulations and send an intimation to the applicant together with an identity card mentioning the particular class or category of general insurance business namely, fire, marine cargo, marine hull, engineering, motor, miscellaneous and loss of profit for which the Authority has granted licence and the licence shall remain valid for a period of five years from the date of issue thereof, unless cancelled earlier.
4. A surveyor and loss assessor, whose licence has been cancelled or suspended for any reason, may submit an application for issuance of licence, after the expiry of three years from the date of such cancellation or suspension, and, such an application shall be treated as a fresh case, and, accordingly, the applicant shall satisfy all the requirements of sub-regulation (2).
5. A surveyor and loss assessor shall be subject to categorisation as specified in Chapter V of these regulations.
6. A licence issued, before the commencement of these regulations, by the Controller of Insurance or his authorised representative shall be deemed to have been issued in accordance with these regulations.
7. The applicant referred to in (1) shall apply in FORM-IRDAI-3-AF as given in the Schedule to these regulations.
8. The Authority on being satisfied that the applicant is eligible for grant of licence, shall grant the same in FORM-IRDAI-4-LF as given in the Schedule to these regulations, and, all the provisions of regulation 3 above, shall apply mutatis mutandis to corporate surveyors.

• The company has an ongoing relationship with all the web aggregartors having valid license for doing business.
• The website of IRDAI updates the information on web aggregators in the Indian market on a periodic basis.
• Fresh web aggregators who get empanelled on IRDAI site are contacted by the Digital Hub for building a relationship between the two organisations.