Insurance Ombudsman|Ayushman Bharat Health Account|Retirees Corner


Insurance Ombudsman

Ayushman Bharat Health Account

Retirees Corner

CSR Update: The CSR Policy and CSR Standard Operating Procedures (SOP) have been revised | Final List of Surveyors Qualified under SMP Exercise 2025-26 uploaded under 'Surveyor Management Policy 2025-26'  | With effect from 01.05.2025, the services of Raksha TPA will be available through MediAssist Insurance TPA due to their merger. For further clarifications, please contact your policy issuing office/agents.  | Click here to PAY Staff GMC Retiree Mediclaim Premium for 2025-26 Renewal  | Special digital product offering exclusive discounts for insurance on two-wheelers registered in the name of women  | 
2 Cr+

Policies Issued

1.28 Cr

Claims Settled

32.35 K Cr

Amount Settled

1668 +

Offices

3.75 Cr

Happy Customers

25

Countries

'PUBLIC NOTICE - Panel of Approved Additional Digital Service Providers for AI-Driven Assessment of Motor Own Damage Estimated/Reported Loss up to Rs. 50,000/-, using App based methodology, in PSGICs.'
(DISCLAIMER: The aforesaid empanelment is subject to the final outcome of Writ Petition No.4399/2023 in the Hon’ble High Court of Delhi at New Delhi or court proceedings of any Hon’ble Court of competent jurisdiction on the subject)

'BEWARE OF SPURIOUS PHONE CALLS AND FICTIOUS / FRADULENT OFFERS'
IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
Bima Bharosa

An Integrated Grievance Management Portal

(Earlier Known as IGMS)

NIA Grievance Redressal

Our Corporate Social Impact Initiative
Muni Seva Ashram

The New India Assurance Co. Ltd. and Bank of India have partnered in Bancassurance to offer insurance products, enhancing penetration and financial inclusion in line with 'Viksit Bharat' and IRDAI’s 'Insurance for All' initiative.

Sanjay Mudnaney

The Bancassurance relations with Axis Bank is widened to include Property, Marine and Liability insurance also

Muni Seva Ashram

Green Cover Effort of the Company

REPUTATION

We take great pride in our reputation. Providing reliable insurance coverage to our customer for 103+ years have earned us a strong reputation in the industry. We have a proven track record of providing timely hassle-free claims processing, which is a testament to our commitment to customer satisfaction. The financial stability and strength of our Company gives our customers peace of mind, safe in the knowledge that we can meet our obligations when they need us the most. When you choose us, you can be assured that we have your best interest in mind.

RANGE OF PRODUCTS

We offer a wide range of insurance products to meet the diverse needs of our customers. Whether you are looking for coverage for your home, health, vehicle or business, we have a policy to fit your needs. Our team of experience professionals will work with you to understand your needs and provide the best insurance solution for the same. We are committed to making insurance accessible and easy to understand. Choosing us, you can be confident that you have the coverage you need to protect the things that matter the most.

NETWORK OF OFFICES

We have a vast network of offices across the country. We understand that the insurance needs can vary from region to region, which is why our offices are staffed with experienced professionals who understand the local market and can provide tailored insurance solutions to meet your unique needs. With our network of offices, you can be confident that you have access to the best insurance products and services available, no matter where you are located.

TRUSTWORTHINESS

At New India, trust is at the heart of everything we do. Our commitment to trustworthiness is reflected in everything we do; from the comprehensive insurance products we offer to our prompt and fair claims handling process. We are dedicated to delivering our promises and ensuring that our customers have a positive experience with us every step of the way. For us, trust is not just a word, it’s a way of doing business.

About Us
New India Assurance Company Limited is a leading public sector general insurance company in India, owned by the Government of India. Founded by Sir Dorabji Tata in 1919, it was nationalized in 1973. It is a dominant force in the Indian non-life insurance market, known for its extensive network with 1600+ offices across the country. The company has a significant global presence, operating in over 25 countriesNew India Assurance boasts a remarkably diverse product portfolio, extending far beyond conventional offerings. The company provides complex and specialized coverage for large-scale operations, including aviation, marine insurance, or property insurance for large risks. At the other end of the spectrum, it caters to the rural and underserved markets with a range of micro-insurance products, demonstrating a commitment to serving a wide array of customers and their unique needs.

The Insurance Regulatory and Development Authority of India (IRDAI) has consistently identified New India Assurance as a Domestic Systemically Important Insurer (D-SII). This designation is reserved for insurers whose size, market importance, and domestic and global interconnectedness are so significant that their distress or failure could cause a major disruption to the domestic financial system.

The company has consistently received high ratings from major credit agencies, highlighting its financial strength. It holds a 'CRISIL AAA/Stable' rating, the highest possible credit rating, indicating a strong capacity to meet its financial obligations. It also has a 'B++ (Good)' Financial Strength Rating from AM Best.

In the fiscal year 2024-25, New India Assurance maintained its position as the largest general insurer in India, with an all-time high gross written premium (GWP) of over ₹43,618 crore and a market share of 12.57%. The company maintains a strong solvency ratio of 1.91x, well above the regulatory requirement, reflecting its financial stability. The company continued its strong performance in Q1 FY26, with a gross written premium (GWP) of ₹13,334 crore, marking a 13.11% year-on-year growth. At the end of Q1 FY26, the company’s market share increased to 15.51% from 14.65% in the same period last year.

The company will continue to target profitable growth and improve its operating performance.

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